รีวิวนั่งเครื่องบินไปภูเก็ต

บริการดี

เป็นเที่ยวบินที่ perfect เที่ยวนึงเลย ตั้งแต่ต้นทางถึงปลายทาง ตั้งแต่เรียกขึ้นเครื่อง ลูกเรือ บริการ การลงเครื่อง ความตรงต่อเวลา ดีที่สุดเที่ยวนึงเท่าที่เคยเดินทางมา

ดีเลย์ 1 ชั่วโมง ฝนตกหนักมาก

.

Please on time.

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ข้อเสีย: "We got drinking water after landing. Would be better to provide some snacks on the way out."

ข้อดี: "Brilliantly safety-conscious crew but very personable."

ข้อเสีย: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."

ข้อเสีย: "I understand that the crew was probably tired, but I believe they can be friendlier."

ข้อดี: "Crew are efficient and friendly"

ข้อเสีย: "Portion of food could have been slightly bigger"

ข้อเสีย: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"

ข้อดี: "Seamless boarding and deviating."

ข้อเสีย: "Thai Smole seats offer the least legroom in my experience. Very narrow."

ข้อดี: "On-time departure and arrival."

ข้อเสีย: "Nothing to complain about."

ข้อดี: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"

ข้อดี: "Great flight on Thai Smile."

ข้อดี: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."

ข้อเสีย: "There wasn’t any tv to watch and not by way of magazines either."

ข้อเสีย: "Getting our bags took a long time"

ข้อดี: "Good services"

ข้อเสีย: "Good service and comfortable"

ข้อดี: "Services"

ข้อเสีย: "Non"

ข้อดี: "Easy to book, travel and get around with."

ข้อเสีย: "The on board snack isn’t great."

ข้อดี: "The relaxed atmosphere and attentiveness of the flight attendants"

ข้อเสีย: "The distance of the terminal to the aircraft"

ข้อดี: "Seats were comfy and staff helpful and nice."

ข้อเสีย: "$60 charge for 10 kilos overweight limit. This is terrible."

ข้อดี: "Friendly staff overall good experience."

ข้อเสีย: "Only issue is there is no alchohol on these flights."

ข้อดี: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."

ข้อเสีย: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."

ข้อเสีย: "We did not receive any information as to why our flight was late."

ข้อดี: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."

ข้อเสีย: "Vegetarian food option"

ข้อดี: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."

ข้อเสีย: "Loved everything"

ข้อดี: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"

ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."

ข้อเสีย: "Nothing."

ข้อดี: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"

ข้อเสีย: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."

ข้อดี: "We arrived safely"

ข้อเสีย: "They kept canceling flights. Bad service would not fly again."

ข้อดี: "Crew was friendly and helpful, boarding was easy, flight was smooth"

ข้อเสีย: "No entetainment, food just a pretty untasty sandwich"

ข้อดี: "friendly, professional crew"

ข้อเสีย: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."

ข้อเสีย: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"

ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"

ข้อดี: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"

ข้อเสีย: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."

ข้อดี: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"

ข้อเสีย: "Nothing that I can think of."

ข้อดี: "Quick flight"

ข้อเสีย: "40 minute delay"

ข้อดี: "Awesome service, great staff, amazing trip"

ข้อเสีย: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."

ข้อดี: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."

ข้อเสีย: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"

ข้อดี: "Good flight, reasonable price"

ข้อเสีย: "Nothing"

ข้อดี: "Very flight and check-in process"

บริการดี

จากอดีตเป็นสายการบินที่อาหารดีที่สุด เป็นสิ่งที่จะได้ลุ้นเวลาที่จะขึ้นเครื่องบินทุกครั้งว่าวันนี้จะมีอะไรแปลกใหม่ ปัจจุบันเป็นอาหารที่ให้ความผิดหวังที่สุดตั้งแต่มีการเดินทางมา

ข้อเสีย: "One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them."

ข้อเสีย: "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"

ข้อดี: "everything was perfect"

ข้อเสีย: "would never go back to other low cost airline"

ข้อดี: "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."

ข้อดี: "Everything was perfect. Crew was nice."

ข้อเสีย: "The one think i could think of is if the plane was a little bit bigger."

ข้อดี: "The crews made good service."

ข้อเสีย: "Passengers should select more juices in a service"

ข้อเสีย: "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"

ข้อเสีย: "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."

ข้อดี: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"

ข้อเสีย: "N/a"

ข้อดี: "Super quick flight - 40 minutes but they still passed out a snack which was a pumpkin pastry and a full bottle of water with coffee or tea. I didnt expect it but was appreciated!"

ข้อดี: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."

ข้อดี: "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."

ข้อเสีย: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."

ข้อดี: "Food snack / water is a plus."

ข้อเสีย: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"

ข้อดี: "Because the plane was not full I can to change my place easy"

ข้อเสีย: "The plan was pretty old but the price was cheaper so it’s equal"

ข้อดี: "Efficient and friendly service. Great experience. Loved it"

ข้อดี: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."

ข้อเสีย: "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"

ข้อดี: "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"

ข้อดี: "Cabin crew is very friendly and host."

ข้อเสีย: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"

ข้อดี: "Realxing in the lounge, tasty popcorn."

ข้อเสีย: "Loud obnoxious and rude tourist."

ข้อดี: "Airport was so nice and open and free snacks!"

ข้อดี: "Staff, airport were great!"

ข้อดี: "Loved my first time flying on Bangkok Airways. The crew was handsome and beautifully groomed in their uniforms. Service and food was great. Leg room and comfort was good. Pilots were great, supported by the mechanics, air traffic controllers, etc. Very positive experience. Carol"

ข้อดี: "Smooth simple not a problem..."

ข้อเสีย: "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"

ข้อดี: "Polite courteous staff and crew."

ข้อเสีย: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."

ข้อดี: "Nothing"

ข้อเสีย: "It should be connected flight but I pick my luggage and again check inn at counter"

ข้อดี: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"

ข้อเสีย: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"

ข้อดี: "Polite staff, clean aircraft."

ข้อเสีย: "Boring food/snack. Small leg room."

ข้อดี: "Never flew with Bangkok Airlines, so did did not know what to expect. Was probably the best flight experience we've had in awhile. Flew on a 40min flight from Krabi to Koh Samui and when we got to the airport we found out checked bags were free. Then on the plane was given a full meal! On a 40 minute flight! All staff were super friendly and was possibly the easiest day of travel. Would highly suggest Bangkok Air to anyone. Great experience."

ข้อเสีย: "None"

ข้อดี: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."

ข้อเสีย: "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."

ข้อดี: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."

ข้อเสีย: "Just an older plane, otherwise no complaints."

ข้อดี: "The lounge was great!"

ข้อเสีย: "We have not provided a kosher meal nor any drink that was very disappointing."

ข้อเสีย: "No entertainment on this aircraft"

ข้อดี: "The crew was very friendly."

ข้อเสีย: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."

ข้อดี: "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"

ข้อเสีย: "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."

ข้อเสีย: "Very small aircraft. Can't take on your hand luggage roller"

ข้อเสีย: "Ca celled flight"

ข้อดี: "they actually give you food!!"

ข้อเสีย: "Viet airline seat is very uncomfortable!!"

ข้อดี: "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."

ข้อดี: "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"

ข้อดี: "Overall it was a good experience. I flew from koh samui to Phuket. It was an hour. It was seamless."

ข้อดี: "The plane was clean and the staff friendly."

ข้อเสีย: "Meal and drinks, maybe a second beer would've been nice and some subtle music would've been perfect."

ข้อดี: "No hassle. Organized."

ข้อดี: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"

ข้อเสีย: "-"

ข้อเสีย: "I like that this airline serves food, even on short flights. But this time it was not good at all -- some kind of fish curry. Bleh. We also waited a long time for our baggage in Phuket -- a very small airport so there was no excuse for the wait."

ข้อเสีย: "We didn’t receive hedphones"

ข้อดี: "The snacks were nice and the crew was nice"

ข้อเสีย: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"

ข้อดี: "Great services"

ข้อเสีย: "Sitting in front is better"

ข้อดี: "Great plane and seat comfortable"

ข้อเสีย: "Next time fly on Royal Silk"

ข้อดี: "The prompt service of the staff and comfort of the plane."

ข้อเสีย: "Warm snacks instead of cold pastry."

ข้อดี: "Flight was on time"

ข้อเสีย: "Despite pre ordering, no special meal. Flight attendants were rude"

ข้อเสีย: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."

ข้อดี: "Very nice crew."

ข้อเสีย: "Sodas or water would have been nice."

ข้อเสีย: "Food on the plane"

ข้อดี: "Food was amazing"

ข้อเสีย: "The WIFI"

ข้อดี: "Have kit to listen"

ข้อเสีย: "Kit to use the tv"

ข้อดี: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."

ข้อดี: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."

ข้อเสีย: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."

ข้อเสีย: "Todo muy bien todos amables buena comida salio a tiempo"

ข้อเสีย: "On this flt just the inflight entertainment system at my seat which was not working"

ข้อเสีย: "The plane was delayed about 30 minutes. They should improve this."

ข้อเสีย: "Excellent service and perfect time."

ข้อดี: "Courteous and professional stadd"

ข้อเสีย: "Some hurry up but not overly so"

ข้อดี: "Had the a most pleasant cabin crew on the leg from Bangkok to Copenhagen. Made the crew on the Brisbane to Bangkok leg look a bit mediocre"

ข้อเสีย: "Movie choices somewhat limited, not the most comfortable bed"

ข้อดี: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."

ข้อเสีย: "Crew could have been a bit friendlier"

ข้อดี: "The movie"

ข้อเสีย: "Late again byt not much"

ข้อดี: "Same"

ข้อเสีย: "Same"

ข้อดี: "Airline was excellent"

ข้อเสีย: "Immigration in the airport took 2 hours in line !!! Terrible transfer"

ข้อดี: "Good, new olance, definitely recommended"

ข้อเสีย: "Why do you enforce the arrival videos? That's annoying. Furthermore, the loud music 30 minutes before landing disturbs too."

ข้อดี: "Flying a 747 was great! Friendly service."

ข้อเสีย: "Everything was fine for what I paid."

ข้อดี: "Attentive staff that managed to squeeze a quick food service on a short flight."

ข้อดี: "Punctual and efficient flight"

ข้อเสีย: "Food was poor and staff were not at all friendly"

ข้อดี: "On time"

ข้อเสีย: "Nothing"

ข้อดี: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."

ข้อเสีย: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"

ข้อเสีย: "The plane was dirty. There were stains everywhere."

ข้อดี: "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."

ข้อเสีย: "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."

ข้อดี: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."

ข้อเสีย: "Entertainment"

ข้อเสีย: "The music they play for the last hour of the flight is loud and extremely annoying."

ข้อดี: "Everything was great(:"

ข้อเสีย: "No massage on board, LOL"

ข้อเสีย: "The company canceled my booking"

ข้อดี: "Very friendly and professional service!"

ข้อเสีย: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"

ข้อดี: "The crew were friendly."

ข้อเสีย: "The entertainment center was not working, even after being reset."

ข้อดี: "New aircraft"

ข้อเสีย: "N/a"

ข้อดี: "Good on Thai airways is almost always very good airplane food. I would buy their wraps at the store. Staff is always very friendly and accommodating."

ข้อดี: "Very comfortable flight!!! Good was amazing!"

ข้อเสีย: "Phuket airport bathrooms are not clean"

ข้อดี: "Plenty of room. Not crowed at all. 747 on an island & domestic flight."

ข้อเสีย: ""Hot pocket" style handouts. Not what Thai Airway is known for."

ข้อดี: "Nothing in particular. TG used to be a great airline with good service. However, in my recent return trip, the service and overall flight experience is worse than a budget airline."

ข้อเสีย: "Food was horrible. Service from crew was rude and very disappointing."

ข้อดี: "Quick boarding, free checked luggage made for an easier entry into the cabin, good in flight service. Bangkok airport spacious and easy to navigate, no big lineups"

ข้อเสีย: "Boxed breakfast was not great"

Lead flight attendant was rude and not helpful. Very unprofessional.

boarding wheelchair flyer poorly done

Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.

ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."

ข้อดี: "We boarded and took off early"

ข้อเสีย: "A little bit bigger free water bottle"

ข้อเสีย: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"

ข้อดี: "The flight attendants were very attractive"

ข้อเสีย: "The flight was delayed 20 minutes."

ข้อดี: "Everything was ok"

ข้อเสีย: "It left late"

ข้อดี: "The flight itself was OK."

ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."

ข้อดี: "Cheap flight!"

ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."

ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."

ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."

ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"

ข้อเสีย: "No snacks but whatever"

ข้อดี: "Fast to board Economical"

ข้อเสีย: "Too cold Didn’t know about luggage charge"

ข้อเสีย: "Missed thefkight"

ข้อดี: "Attentiveness of Aircrew."

ข้อเสีย: "Nothing"

ข้อดี: "Boarding was fast and the flight was comfortable."

ข้อเสีย: "We were delayed about 15 minutes, but they didn't say anything it just happened."

ข้อดี: "The seats were nice and boarding was quick."

ข้อเสีย: "The flight was a bit delayed, but not by much."

ข้อดี: "Good"

ข้อเสีย: "Ok"

ข้อดี: "Good"

ข้อเสีย: "Ok"

ข้อดี: "Kind crew."

ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."

ข้อเสีย: "It would be nice if they gave us a little snack."

ข้อดี: "Friendly and easy flight. Good value for money."

ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"

ข้อเสีย: "Quick easy flight. On time. Good service. New plane."

ข้อดี: "Seat was fairly comfortable"

ข้อเสีย: "The leg room was really small"

ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"

ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."

ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."

ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."

ข้อเสีย: "Missing an arm seat"

ข้อดี: "Nok air is a nice airline"

ข้อดี: "On time"

ข้อเสีย: "Just serve water"

ข้อดี: "กัปตันขับดี"

ข้อเสีย: "ดีเล 20 นาที"

ข้อดี: "Bad experience. Waste my money."

ข้อเสีย: "Staff no help me"

ข้อดี: "Cheap and very cheerful. Great airline at great prices. Highly recommend"

ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."

ข้อเสีย: "This flight was 2 hours late"

ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"

ข้อดี: "Staff on plane was excellent"

ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."

ข้อดี: "Everything was efficient and we'll run."

ข้อเสีย: "The airplane was not very clean."

ข้อดี: "Crew Snack"

ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"

ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."

ข้อดี: "Kind check in service and luggage allowance"

ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."

ข้อเสีย: "No online check in."

ข้อดี: "None"

ข้อเสีย: "Delayed 2 hours"

ข้อดี: "Nothing"

ข้อเสีย: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"

ข้อดี: "Left on time and arrived early....No frills friendly service in brand new planes."

ข้อดี: "This is a budget airline and they get you to where you going at good price"

ข้อเสีย: "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"

ข้อดี: "Nothing"

ข้อเสีย: "Everything"

ข้อเสีย: "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."

ข้อดี: "Crew"

ข้อเสีย: "No explaining delay before take off and after arrive"

ข้อดี: "I am grateful for small mercies. ... it was on time!"

ข้อเสีย: "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."

ข้อดี: "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."

ข้อเสีย: "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."

ข้อดี: "Professional and very accommodating crew"

ข้อเสีย: "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"

ข้อดี: "Just expect , what is expected from a low cost carrier."

ข้อดี: "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."

ข้อเสีย: "nothing, it was a short simple flight."

ข้อเสีย: "The plane was COLD and no blankets to be found."

ข้อเสีย: "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"

ข้อเสีย: "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"

ข้อเสีย: "The air conditioner on this flight does jot okay"

ข้อดี: "short flight"

ข้อเสีย: "the landing"

ข้อเสีย: "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."

ข้อดี: "Price was great."

ข้อเสีย: "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."

ข้อดี: "The plane didn’t crash and we made it to our destination"

ข้อเสีย: "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."

ข้อดี: "Basic no frills airline. Good baggage allowance"

ข้อเสีย: "Very poor website"

ข้อเสีย: "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"

ข้อเสีย: "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."

ข้อเสีย: "Very little leg room, no complimentary water or snack."

ข้อดี: "The plane was new"

ข้อเสีย: "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."

ข้อเสีย: "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."

ข้อดี: "It was awesome, everything was great...."

ข้อเสีย: "I was in line for the flight and they closed the gate without notifying me"

ข้อดี: "The flight was cheap."

ข้อเสีย: "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."

ข้อดี: "Exit row seats .."

ข้อเสีย: "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"

ข้อเสีย: "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."

ข้อเสีย: "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."

ข้อดี: "Brand new planes"

ข้อเสีย: "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"

ข้อเสีย: "The flight was a pretty good flight for budget"

ข้อดี: "Depart from Don mung airport on time"

ข้อเสีย: "Nothing"

ข้อดี: "Seats are comfortable. The crew was nice."

ข้อเสีย: "They never check passengers, if the seatbelts are on."

ข้อดี: "1) seats 2) price 3) timing"

ข้อเสีย: "1) food"

ข้อดี: "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"

ข้อดี: "Nice new aircraft"

ข้อเสีย: "Took far too long to get off plane and what seemed like an eternity for bags to appear"

ข้อดี: "Crew was friendly and helpful"

ข้อเสีย: "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"

ข้อดี: "Boarding process and crew are okay."

ข้อเสีย: "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."

ข้อดี: "The price was right and the aircraft are new B737s."

ข้อเสีย: "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."

ข้อดี: "The low price"

ข้อเสีย: "We didn't start boarding until the takeoff time."

ข้อดี: "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."

ข้อเสีย: "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."

ข้อดี: "This is a budget airline and they get you to where you going at good price"

ข้อเสีย: "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"

ข้อดี: "Nothing"

ข้อเสีย: "Everything"

ข้อเสีย: "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."

ข้อดี: "Crew"

ข้อเสีย: "No explaining delay before take off and after arrive"